Mediation is a form of dispute resolution in which a neutral third party, called a mediator, helps parties in a conflict to reach a mutually acceptable agreement. The mediator helps the parties to communicate with each other and to identify their needs, interests, and concerns. The mediator does not make decisions for the parties or impose a solution on them, but rather facilitates their discussion and negotiation. Mediation is a voluntary process, and the parties can choose to end it at any time.