You have the right to rescind the mediation contract within 24 hours of funds received. If you wish to cancel, please email claudia@pivotalpeace.com within 24 hours of the funds received. We will immediately refund your payment, minus the credit card processing fees of 4%, to the original payment on file.

If you request a cancellation outside of the 24 hour window, you waive any rights to receive any portion of a refund, unless Pivotal Peace terminates services. We understand that things happen, and that sometimes you and your spouse may decide to go another direction, or reconcile once you’ve begun the divorce process. If you so choose, you will be able to discontinue your use of the Pivotal Peace at any time.

Once fees are received and your first session has been completed, refunds for service are unavailable. The case will be placed in holding for one year from the original purchase date. Clients may schedule appointments to mediate or consult in this time. After one year the fees are forfeited.